Privacy Policy

1. General provisions

Online Zone respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information.

2. Data we collect

We may collect the following types of information:

• Contact information (name, email, phone)
• Company information for business proposals
• Technical data (IP address, browser, cookies)
• AI chat conversations for service improvement
• Website analytics data

3. How we use your data

Your data is used for:

• Providing our services and support
• Responding to your inquiries
• Improving our AI agent and services
• Marketing communications (with your consent)
• Legal compliance and security

4. Data sharing

We do not sell your personal data. We may share information with:

• Service providers (hosting, analytics)
• Legal authorities when required by law
• Business partners (with your explicit consent)

5. Cookies and analytics

We use cookies and analytics tools to ensure quality service:

• Google Analytics - collects anonymous statistics about website visits and AI agent performance. Data is used exclusively to improve our services and optimize system performance. Always enabled as a technical necessity.
• Essential cookies for site and AI agent functionality
• Marketing cookies (only with your consent)
• You can manage marketing cookie preferences in your browser. Google Analytics runs continuously as part of our technical infrastructure.

6. Data security

We implement appropriate security measures:

• Encryption of data transmission
• Secure data storage
• Access controls and monitoring
• Regular security updates

7. Data retention

We retain your data as long as necessary for:

• Providing our services
• Legal compliance
• Legitimate business purposes
• You can request data deletion at any time

8. Your rights

Under GDPR and Ukrainian law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Data portability
• Object to data processing
• Withdraw consent

9. International transfers

Some of our service providers may be located outside Ukraine/EU. We ensure adequate protection through appropriate safeguards.

10. Changes to this policy

We may update this policy from time to time. We will notify you of significant changes on our website.

11. Contact us